PikoBuy-returneringer

Start with the deadline, then check eligibility

The published returns page describes a five-day warehouse application window, counted as 120 hours after the order status changes to In Warehouse. Eligibility still depends on seller rules and resale condition. For an unconditional return, the page lists return shipping, the seller’s original shipping charge and a RMB 5 service fee.

• Record the warehouse check-in time immediately.
• Confirm whether the item is marked eligible for the return guarantee.
• Keep packaging, labels and accessories in returnable condition.
• Choose the reason accurately because responsibility affects fees.